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Our values and approach

We only provide NHS and social care services where we believe we can make a difference. We make services better than they were before for the staff and the people using our services. In turn we provide better value to the NHS and the public.

We have three values which help us stand out from the crowd, not just because there’s only three, but because they are unique to who we are. They’re our moral compass and define the way we ThinkCare and Do our bit.

We don’t have a one size fits all solution because every service we provide is designed around the needs of the local population. However, we do have a common approach to delivering the very best service we can for the local community.

Giving our team freedom to care

Our talented, motivated teams have the power to make a real difference at Virgin Care. Through transformation projects which give our colleagues more time to spend with patients and less time spent in front of a computer, investing in new ways of working which help everyone feel the difference - and empowering everyone to make the changes big and small which will make a real difference.

Providing high quality care and a good experience

We’re helping the NHS with 400 services, delivering high quality care in more than 100 service types. This, coupled with the way we go about designing services, enables us to deliver care that often exceeds the expectations of those using our services (more than 93% of people who use our services say they would recommend us) and our commissioners.

Our difference – Feel the difference fund

Each year, our Feel the Difference fund is a dedicated amount of money we reserve for our colleagues to use for implementing the big and small changes to make a real difference to the communities we serve. Anyone can apply for money for their idea, no matter their job. A panel of peers from across our business, alongside our Citizen’s Panel members, review each application and award up to £10,000 each month.

Here is a project that has been driven by the Feel the difference fund.

Digital dictation services: We’ve worked with Lexacom, the UK’s leading provider of digital dictation services, to introduce a new system which banishes tapes and transforms efficiency and integrates with the clinical record system we use at the practice.

With funding from the Feel the difference fund, Lyme Regis pioneered the system – which we can now use across all of our services in England – testing out the electronic system to speed up the process of sending crucial referrals and letters.


Here is another project that has been driven by the Feel the difference fund.

Hearing amplifiers: Our colleagues in the Community Emergency Response Team (CERT) in West Lancashire had identified that they were having to communicate with some patients in loud voices, which was unpleasant for colleagues and patients and not ideal in terms of protecting patient confidentiality.

With funding from the Feel the difference fund, our CERT colleagues in West Lancashire have been given new amplifiers so that they can sit and talk much more easily with patients with hearing difficulties. A great way to make a difference for our patients.

Virgin Care
Virgin Care

Featured News

A 95-year-old has shown how taking care of your health is always important after lifestyle changes helped him lose weight and lower his blood sugar level meaning he is no longer considered diabetic.

Virgin Care
Virgin Care

Featured Blog

Jacqui manages seven large teams of health visitors across the county and has recently transformed the way colleagues work with the implementation of mobile working

Virgin Care
Virgin Care

Featured Case Study

How we launched a new service to keep vulnerable children and young people in Devon out of hospital.