Main navigation

Our values and approach

We only provide NHS and social care services where we believe we can make a difference. We make services better than they were before for the staff and the people using our services. In turn we provide better value to the NHS and the public.

We have three values which help us stand out from the crowd, not just because there’s only three, but because they are unique to who we are. They’re our moral compass and define the way we ThinkCare and Do our bit.

We don’t have a one size fits all solution because every service we provide is designed around the needs of the local population. However, we do have a common approach to delivering the very best service we can for the local community.

Giving our team freedom to care

Our talented, motivated teams have the power to make a real difference at Virgin Care. Through transformation projects which give our colleagues more time to spend with patients and less time spent in front of a computer, investing in new ways of working which help everyone feel the difference - and empowering everyone to make the changes big and small which will make a real difference.

Providing high quality care and a good experience

We’re helping the NHS with 400 services, delivering high quality care in more than 100 service types. This coupled with the way we go about designing services enables us to deliver care that often exceeds the expectations of those using our services (more than93% of people who use our services say they would recommend us) and our commissioners.

Our difference – Feel the difference fund

Each year, our Feel the Difference fund is a dedicated money we reserve for our colleagues to use implementing the big and small changes to make a real difference to the our colleagues and the communities we serve. Anyone can apply for money for their idea, no matter their job. A panel of peers from across our business, alongside our Citizen’s Panel members, review each application and award up to £10,000 each month.

Here is just one project that has been driven by the Feel the difference fund.

Digital dictation services: Virgin Care has worked with Lexacom, the UK’s leading provider of digital dictation services, to introduce a new system which banishes tapes and transforms efficiency and integrates with the clinical record system we use at the practice.

With funding from the Feel the difference fund, Lyme Regis pioneered the system – which we can now use across all of our services in England – testing out the electronic system to speed up the process of sending crucial referrals and letters.

 

Virgin Care
Virgin Care

Featured News

A Citizens’ Panel member believes Virgin Care is adding value to local healthcare ever since becoming a member of the panel early this year.

Virgin Care
Virgin Care

Featured Blog

Jacqui manages seven large teams of health visitors across the county and has recently transformed the way colleagues work with the implementation of mobile working

Latest Service

We oversee some community health and social care services in Bath and North East Somerset.

Footer