I’m part of a specialist community team that looks after children and young people from birth to 19 years. I manage health visitors who look after children up to five years old. My job is to make sure my team are competent and safe practitioners, and that they are supported to deliver care to the children and families in the community.
We’ve seen huge changes to our roles over the last decade and it is always evolving, so I have to support the team through a lot of change. This year, I was nominated by a colleague for a long-service award. She said I’m an encouraging team leader and I encourage them to be bold and courageous.
I’ve had a lot of good feedback about my style of management and it is something I have cultivated over a number of years. How I manage is how I’d like to be managed myself.
I’m a good listener and I’m quite empathetic. I started from the bottom and worked my way up, so I haven’t forgotten how it is. I often talk to the team about what they would like to see and how they think changes could be implemented – it’s not top down, it’s bottom up.
When I manage the hub, I sit in the room with the health visitors, so they feel like I’m part of the team and they can come to me with queries. When you are visible and available it creates a sense of transparency and fosters good working relationships.
I also try to give feedback to my team because then they feel valued. It also promotes self-worth and confidence, which makes them better practitioners. All nurses want to do is make a difference. With national nursing recruitment issues, it is very hard to feel like you’re doing the best you can and many nurses do feel stretched, so reminding them that they’re valued and that they are doing a great job is really important, and makes them feel like somebody is listening.
When I started nursing I had no idea where my journey would lead, and I feel really lucky to work with some fantastic, skilled nurses that are passionate about what they do.
Carmen has been with Virgin Care since the company began its partnership with the NHS in the area in May 2017, stepping up from nurse practitioner to clinical lead nurse a little over 12 months ago. She works across the Skelmersdale and Ormskirk sites, splitting her time between clinical practice and managerial work.
Adele Dick is a healthcare assistant at dermatology centres in Grimsby and Scunthorpe. She was nominated for a Feel the Difference award by her area manager for her unwavering cheerful demeanour.
Anna Dobie is locality business support manager for Wiltshire Children’s Services. As part of a wider transformation project which started this year she helped form a new Single Point of Access team for all children’s services across the region. She was nominated for a Feel the Difference award for her positive management during this challenging transition.
Jacqui manages seven large teams of health visitors across the county and has recently transformed the way colleagues work with the implementation of mobile working