We passionately believe that everyone should feel special and valued when they come into contact with our service. Whether that’s you, your child, your patient or just someone you know.
Back in 2013, commissioners in Devon asked us to make things better for children and colleagues by improving outcomes, delivering care earlier and making it simpler for everyone to access the services; to invest in technology to make the services more efficient, to improve quality and safety and to empower children and young people.
We’re still on that journey today, but we’re proud of what we’ve already achieved. This is a peek at how we’ve made sure that Devon feels the difference.
Seeing Children project
When we first took on the services in Devon, thousands of children were waiting more than the 18 week target NHS services work to across the country. Some had waited as long as two years to begin their treatment.
The Seeing Children project started in 2013 and included a complete review of all of the waiting list data we’d inherited.
We then set about bringing waiting times down. We introduced more appointments by employing extra colleagues and reducing the time our clinical teams were spending on administration.
School staff and doctors report improvements
After we introduced the Single Point of Access, GPs and school staff have told us they have seen improvements in services in a survey early in 2017.
More than half of respondents, made up of GPs and School staff from across Devon told us they found the toolkits and online help we now offer useful. More than three quarters said they know how to request the help they need from us, compared to just half of respondents who said the same thing in May 2016 – just a few months after the SPA was introduced.
The SPA is also helping to reduce the load on GPs too – with self-referral guides and help now available, around 10% of referrals now come directly from families having used the help and support available through the SPA website.
Health visiting in partnership
In 2014, our commissioners in Devon challenged us to deliver an intensive Health Visiting programme for the most vulnerable mums and children at zero extra cost.
We rose to the challenge and in January 2015, we launched Devon Health Visiting in Partnership (DHViP). The programme supports first time parents, younger mothers, victims of abuse, and sufferers of mental illness among others with an intensive programme of 24 home visits.
“It’s reassured me that my baby is doing well and that I would be supported should my mood decline.”
How we launched a new service to keep vulnerable children and young people in Devon out of hospital.
How the Citizens’ Panel model facilitates citizen involvement in large transformation projects.
How Virgin Care demonstrates excellent accountability, decision making, systems and processes.
How we use our new learning management system to encourage our colleagues and keep our colleagues trained and compliant.