Main navigation

Staying well and staying at home with care coordination

We are introducing care coordination to improve health and care services locally and help people stay remain well at home.

Care coordination is an integrated system ensuring anyone referred to community services receives appropriate support from the most suitable professional when they need it.

To make services easier to navigate we have created a single phone number staffed by a team focused solely on coordinating referrals and queries.

Care coordination for our patients:

Care coordination aims to reduce pressure by keeping people out of hospital and reducing on the need for unplanned services by increasing support in the community and addressing problems before they escalate. We also work with social services and third sector organisations providing proactive support as needed.

Virgin Care
Virgin Care

We take up to 250 calls a day

The care coordination centre takes 250 calls a day and is estimated to have prevented some 500 people from having to go to hospital during its first few months.

Improving lives

The care coordination centre is central to the East Staffordshire Improving Lives Programme which focuses on helping people to stay healthier for longer and enabling those with long-term health conditions take more control over their own care.

We have reduced pressure on local GP's

On average 94% of calls were answered within 30 seconds and more than 5% came directly from families reducing pressure on local GPs.

Featured Service

We oversee some community health and social care services in Bath and North East Somerset.

Virgin Care
Virgin Care

Featured Blog

Helen Tilke is a community public health nurse team leader for Devon Integrated Children’s Services and was recently nominated for a long service award. She started nursing 34 years ago.

Virgin Care
Virgin Care

Featured News

Children, young people, parents and carers will now have an improved experience when seeing Wiltshire’s speech and language service after it developed the way it explains appointments to help prepare them and reduce anxiety.

Virgin Care
Virgin Care

How we launched a new service to keep vulnerable children and young people in Devon out of hospital.

Virgin Care
Virgin Care

How the Citizens’ Panel model facilitates citizen involvement in large transformation projects.

Virgin Care
Virgin Care

How Virgin Care demonstrates excellent accountability, decision making, systems and processes.

Virgin Care
Virgin Care

How we use our new learning management system to encourage our colleagues and keep our colleagues trained and compliant.

Footer