We have developed an innovative approach to citizen engagement, consultation and patient involvement to feed into the major transformation projects which take place when we take over a new service.
The Citizens’ Panel model provides a flexible framework and tools to engage local people in the transformation of their health and social care services. The model can be adapted to different services in different locations.
So far Citizens’ Panels have been introduced in Bath and North East Somerset, East Staffordshire, Essex, North Kent and West Lancashire.
When local people join the Citizens’ Panel they can pick a level of involvement – ranging from being ‘informed’ with updates about projects through to being ‘involved’ in committees and project teams working with Virgin Care’s medics and transformation experts.
How we provide care as a seamless experience and made the service easier to access for local people.
How we launched a new service to keep vulnerable children and young people in Devon out of hospital.
How Virgin Care demonstrates excellent accountability, decision making, systems and processes.
How we use our new learning management system to encourage our colleagues and keep our colleagues trained and compliant.