We have developed an innovative approach to citizen engagement, consultation and patient involvement to feed into the major transformation projects which take place when we take over a new service.
The Citizens’ Panel model provides a flexible framework and tools to engage local people in the transformation of their health and social care services. The model can be adapted to different services in different locations.
So far Citizens’ Panels have been introduced in Bath and North East Somerset, East Staffordshire, Essex, North Kent and West Lancashire.
When local people join the Citizens’ Panel they can pick a level of involvement – ranging from being ‘informed’ with updates about projects through to being ‘involved’ in committees and project teams working with Virgin Care’s medics and transformation experts.
We implemented new technology to allow clinicians to continue to engage with patients, families and other service users during the pandemic.
At the height of the COVID-19 lockdown, Virgin Care and Barnardo’s joined forces with Provide to support the most vulnerable people across the county.
The ability to provide a quick, efficient and flexible immunisation service has never been more important and Virgin Care has developed a model allowing it to efficiently run vaccination programmes over large geographical areas.
Adapting services so we can continue to support people affected by cancer during the COVID-19 pandemic
We adapted the Macmillan Information and Support Service in West Lancashire to ensure patients and their families could still feel connected to and reassured by us during the COVID-19 pandemic.