We are committed to providing safe, high quality care to all who use our services. This is achieved through strong governance of the organisation.
Governance involves ensuring that the accountabilities, reporting structures, systems and processes are in place to support the delivery of safe, excellent care.
Virgin Care has a clear line of accountability flowing from the Board and Chief Executive through the management structure to individual practitioners and staff.
Systems and processes are in place to provide assurance on the delivery of high quality and safe care, to identify and manage risk and share good practice and learning. When Virgin Care takes on a new service it pledges to make that service better than it was before so that everyone can ‘feel the difference’.
A 2017 Care Quality Commission report on Community Services run by Virgin Care Services Limited said that the leadership, management and governance were ‘outstanding’.
When commissioners are looking for a new provider to take on services there are many problems that the bidder needs to demonstrate that it can resolve. Many services are not integrated with one another and have varying numbers of locations, contact points and phone numbers. In some instances services are run by a number of different providers.
When we take on a new service (which becomes a Virgin Care ‘business unit’) we provide commissioners with our ‘roadmap’ making a number of ambitious commitments on when changes will be delivered. Introducing the Virgin Care governance framework within the business unit is one of the first commitments.
For the past 12 months all established services have remained in the green (above 75 per cent) and our newer services have shown steady progression demonstrating the implementation of our clinical governance processes.
Virgin Care have demonstrated through documented evidence that following acquisition of services it had managed to bring about sustained, significant improvements to patient care and that the leadership, management and governance were outstanding
Care Quality Commission, August 2017
We implemented new technology to allow clinicians to continue to engage with patients, families and other service users during the pandemic.
At the height of the COVID-19 lockdown, Virgin Care and Barnardo’s joined forces with Provide to support the most vulnerable people across the county.
The ability to provide a quick, efficient and flexible immunisation service has never been more important and Virgin Care has developed a model allowing it to efficiently run vaccination programmes over large geographical areas.
Adapting services so we can continue to support people affected by cancer during the COVID-19 pandemic
We adapted the Macmillan Information and Support Service in West Lancashire to ensure patients and their families could still feel connected to and reassured by us during the COVID-19 pandemic.