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A Virgin Care nurse speaking with a patient in her hospital bed at Farnham Hospital

Providing safe, high quality care to all who use our services

We are committed to providing safe, high quality care to all who use our services. This is achieved through strong governance of the organisation.

Governance involves ensuring that the accountabilities, reporting structures, systems and processes are in place to support the delivery of safe, excellent care.

Virgin Care has a clear line of accountability flowing from the Board and Chief Executive through the management structure to individual practitioners and staff.

Systems and processes are in place to provide assurance on the delivery of high quality and safe care, to identify and manage risk and share good practice and learning. When Virgin Care takes on a new service it pledges to make that service better than it was before so that everyone can ‘feel the difference’.

A 2017 Care Quality Commission report on Community Services run by Virgin Care Services Limited said that the leadership, management and governance were ‘outstanding’.

Virgin Care
Virgin Care

The challenge

When commissioners are looking for a new provider to take on services there are many problems that the bidder needs to demonstrate that it can resolve. Many services are not integrated with one another and have varying numbers of locations, contact points and phone numbers. In some instances services are run by a number of different providers.

The solution

When we take on a new service (which becomes a Virgin Care ‘business unit’) we provide commissioners with our ‘roadmap’ making a number of ambitious commitments on when changes will be delivered. Introducing the Virgin Care governance framework within the business unit is one of the first commitments.

Virgin Care have demonstrated through documented evidence that following acquisition of services it had managed to bring about sustained, significant improvements to patient care and that the leadership, management and governance were outstanding

Virgin Care
Virgin Care

How we provide care as a seamless experience and made the service easier to access for local people.

Virgin Care
Virgin Care

How we launched a new service to keep vulnerable children and young people in Devon out of hospital.

Virgin Care
Virgin Care

How the Citizens’ Panel model facilitates citizen involvement in large transformation projects.

Virgin Care
Virgin Care

How we use our new learning management system to encourage our colleagues and keep our colleagues trained and compliant.

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