Main navigation


We really appreciate hearing from you about what we did right and what we could be doing better. You inspect our services every single day, and sometimes things don’t go well, so your comments help us to make sure we keep improving.

You can give us your feedback in three ways:

  • If you’ve visited one of our services, have been given a code and would like to tell us what you think, take part in the NHS Friends and Family Test and let us know how we can improve and what we’re doing right. This is anonymous.
  • You can speak to the team or the Service Manager at the service you use. They’ll appreciate your feedback if something’s gone well, and may be able to take immediate action to resolve anything that’s gone wrong.
  • If you would like to make a formal complaint, or if you’d prefer not to speak directly to the team at the service, you can contact our Customer Experience team. 

You can find other contact information for corporate services like recruitment and procurement on our website.