100% of our inspected services are rated as ‘Good’ or ‘Outstanding’ by the Care Quality Commission (CQC).
The achievement comes after our Church Lane Surgery in Braintree, Essex received a ‘Good’ rating at its latest inspection, after making significant improvements.
After we took over the surgery in 2017, it put a comprehensive improvement action plan in place. The plan is well underway and has seen the implementation of a number of initiatives, such as an advanced telephone system, meaning patients’ calls are answered 4 times quicker than previously, and the recruitment of more staff including GPs, a Clinical Lead, Advanced Nurse Practitioners, Practice Nurses and receptionists.
Consequently, the CQC recognised the improvements made, as we aim to develop and transform each service we take on.
We’re currently operating more than 400 health and social care services across the country, and have been working with the NHS and local authorities to provide these services since 2006.
Dr Peter Taylor, our Chief Medical Officer said, “I am immensely proud of all of the teams across the organisation for their hard work and dedication to providing the best quality care possible.
“Our 100% rating is evidence that we work consistently to improve and transform our services, and to deliver high quality and excellent value care to the people and communities that use them. We will continue to develop all of our services, and when we take on new services into the future, I am confident that our transformation work will be focused around similar improvements.
“This is a fantastic achievement. The last year has been difficult in more ways than we could have expected, but my incredible colleagues have never failed to rise to the challenge.”
The CQC is the independent regulator of health and social care in England. They’re responsible for ensuring that health and social care services provide people with safe, effective, compassionate and high-quality care.
We transform health and care to change lives, partnering with the NHS and local authorities to deliver and transform community services, social care, primary and urgent care and more. Partnering with more than 300 organisations: private, public, voluntary, Governmental and NHS across England, such as Frimley Health NHS Foundation Trust, Barnardo’s and Age UK, to deliver improved outcomes and efficiencies.
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