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Another ‘good’ CQC inspection for urgent care centres in West Lancashire

Skelmersdale Walk-In Centre, which is ran by Virgin Care, has been recognised for going above and beyond to help patients get the care they need in its latest Care Quality Commission (CQC) inspection.

The centre has been rated ‘good’ overall and in all five areas – safe, effective, caring, responsive and well-led. This follows the ‘good’ rating awarded to West Lancashire Urgent Treatment Centre last month.

While the the walk-in centre has temporarily moved to pre-booked appointments only during the Covid-19 pandemic to ensure social  distancing and limit cross-infection between patients, inspectors applauded the outstanding practice demonstrated by the facility – based at The Concourse in Skelmersdale – in carrying out real-time scenario tests prior to the pandemic to ensure it is well prepared for any emergency medical situation that might arise. It also praised the centre for providing a transfer service for patients who needed to be sent to the local A&E department and had limited means to travel.

The CQC report also celebrated:

  • Patient feedback being almost wholly positive, with the service being described as ‘excellent’ and staff praised for their caring and understanding attitude.
  • The enthusiastic, knowledgeable and professional staff who treat people with compassion, kindness, dignity and respect
  • That staff training is viewed as a priority
  • The comprehensive systems in place to manage risk
  • Care and treatments that are delivered in line with evidence-based guidelines
  • The centre’s strong focus on quality improvement

The ‘good’ rating is particularly welcomed as only 18 months ago inspectors found that the site required improvement overall.

Michelle Lee, Managing Director of Virgin Care in Lancashire, which manages the centre on behalf of NHS West Lancashire Clinical Commissioning Group, said: “Our urgent care team has worked hard to not only make the improvements required by CQC but look at additional ways we can ensure that patients receive a high standard of care. To have received ‘good’ inspections at each of our urgent care centres within the past two months is testament to the commitment colleagues have shown in wanting to make a real difference to the people of West Lancashire. I am very proud of them.”

Dr Peter Gregory, local GP and chair at NHS West Lancashire Clinical Commissioning Group, said: “We welcome the CQC’s ‘good’ rating for the Walk-in Centre in Skelmersdale, which continues to deliver valued treatment and care to our West Lancashire residents.

“We closely monitor our contract with Virgin Care by having robust processes in place to ensure full oversight and quality standards are maintained.”

Skelmersdale Walk-In Centre provides treatment by nurses, paramedics and health care assistants (HCAs) for patients between 8am and 8pm, seven days a week and 365 days a year. You can find out more here:

PLEASE NOTE: The centre is currently only seeing patients with pre-booked appointments due to the COVID-19 pandemic. If you have a minor injury, please call our urgent care team on 01695 402180.

A link to the CQC report can be found here:

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