Braintree MP James Cleverly recently visited Church Lane Surgery to witness the improvements that Virgin Care has been making to the service at the GP practice.
He was welcomed to the surgery and shown around by Service Manager, Christian Ellwood, Assistant Service Manager, Beth Wilson and Primary Care GP Quality Lead, Nicola Deamer.
Christian said, “We were pleased to welcome James to Church Lane to show him how we have been implementing our comprehensive improvement action plan. He met many of the service team including our new permanent GP, Dr Tom Bevan.”
James Cleverly MP, said, “I visited Church Lane Surgery to follow up on the concerns which have been raised with me by constituents. I was pleased to see improvements have been made by the management team including better call handling and quicker telephone answering, and increased availability of appointments.
“The new leadership team is clearly keen to maintain these improvements.”
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