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Cauldwell Medical Centre rated ‘good’ by health watchdog

Cauldwell Medical Centre in Bedford has achieved an overall rating of ‘good’ from the Care Quality Commission (CQC) after its latest inspection.

The inspection report published today rated the services, which are run by Virgin Care, as ‘good’ across four measures of safe, caring, responsive and well-led.

Virgin Care started providing services at Cauldwell Medical Centre in August 2017 bringing together three separate practices – Shakespeare Road Practice, Lansdowne Road Practice and Victoria Road Practice – to a location in Bedford Hospital South Wing.

Following a CQC inspection in February 2018 the surgery was rated as ‘requires improvement’ overall and Virgin Care has been implementing an improvement action plan to turn around the services.

Following the latest inspection on 6 March positive feedback given in the inspection report said, “Staff showed commitment to patient care and ensured their privacy and dignity was maintained at all times. Staff told us that they felt supported and that management teams were visible and responsive to concerns.”

Inspectors found the practice had responded to patient feedback and made improvements to the service. Complaints were appropriately responded to and analysed with learning from complaints regularly shared with staff members.

The report concluded, “The leadership, governance and culture of the practice promotes the delivery of high quality person-centred care.”

Stephen Inglis, Cauldwell Medical Centre Service Manager, said, “We are delighted to see the hard work of our colleagues recognised by the Care Quality Commission.  Everyone has worked incredibly hard to improve the quality of the service we deliver to the local community and this new rating is a reflection of that.”

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