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CQC finds improvements at Church Lane Surgery

The Care Quality Commission (CQC) has today (29 May 2019) published a report that shows their inspectors have recognised improvements are being made at Braintree’s Church Lane Surgery.

A comprehensive improvement plan was put in place by Virgin Care, working in partnership with commissioners at the NHS’ Mid-Essex Clinical Commissioning Group, after it started running the service in 2017.

In August last year, the GP practice was rated ‘inadequate’ at an inspection. The latest report – published today – shows an improved rating of ‘requires improvement’ overall.

At this new inspection, the surgery was rated ‘good’ for the measure ‘are services safe’. Ratings were ‘requires improvement’ for the measures of ‘effective’, ‘caring and ‘well-led’ and inadequate for ‘responsive’.

The surgery is part-way through its improvement plan, which has seen a number of initiatives brought in including the telephone system being improved resulting in calls from patients now being answered four times quicker than previously.

More staff have also been recruited – including GPs, a Clinical Lead, Advanced Nurse Practitioners, Practice Nurses  and receptionists – and the centre is now regularly offering more appointments than are booked.

Chris Pearson, Virgin Care’s Head of Primary Care, said, “We are pleased that the inspectors have acknowledged the improvements that have already been made by our hard working colleagues such as an improved telephone systems and more staff.

“We are pleased we have turned around the measure for safe services to a ‘good’ rating in less than eight months and, in the past two months, 85% of patients surveyed said they would recommend Chuch Lane surgery.

“We do recognise there is still work to do to reach the standard we want for patients at the practice and we are committed to our long-term improvement plan.

“We are determined to gain at least a ‘good’ rating overall for Church Lane Surgery which is what patients there rightfully expect and deserve.”

Note to editors

For more details on the CQC report please go to https://www.cqc.org.uk/location/1-3608108539

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