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CQC finds improvements at Church Lane Surgery

Following an inspection at Church Lane Surgery in Braintree last month, the Care Quality Commission (CQC) has published a report on the improvements made at the GP practice.

Church Lane Surgery was rated ‘inadequate’ at an inspection in August last year and has been implementing a comprehensive improvement action plan.

On 19 December the CQC conducted a focused inspection to review if improvements had been made. Its findings included –

  • The practice had established clearer responsibilities, roles and systems of accountability to support good governance and management.
  • The systems for managing correspondence, referrals, pathology results and patient notes had improved, we found these were routinely managed in a timely manner.
  • The practice had implemented a system for monitoring uncollected prescriptions to ensure they were monitored effectively and staff we spoke with understood their roles and responsibilities.
  • There was a system in place to review staff competencies. Staff had received appropriate appraisals to ensure they were able to carry out their duties.
  • The practice had implemented a plan to ensure clinical audits where carried out regularly and used as a tool to drive improvements in the practice

The CQC does not rate practices at focused inspections

Chris Pearson, Virgin Care’s Head of Primary Care, said, “We are pleased that the inspectors have acknowledged the improvements that have already been made by our hard working colleagues.

“We recognise there is still work to do to reach the standard we want for the practice and for our patients and we are committed to implementing our long-term improvement plan. We are determined to gain at least a ‘good’ rating for Church Lane Surgery or even, in time, ‘outstanding’.”

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