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Development of websites and leaflets for patients wins award

A specialist paediatric audiologist has been recognised for her commitment to developing a suite of up-to-date patient information for parents of children with hearing loss across Bath and North East Somerset and parts of Wiltshire and Somerset.

Celia Ball received the ‘Strive for Better’ honour at Virgin Care’s Feel the Difference Awards which are made to colleagues who have delivered great care and improved the experience of service users – ensuring that they all ‘feel the difference’.

Virgin Care’s community paediatric audiology service covers Bath and North East Somerset (B&NES), west and mid Wiltshire and the East Mendip area of Somerset.

Celia is based in B&NES Community Health and Care Services. Her nomination said, “Celia has rewritten our B&NES audiology website pages and developed new Wiltshire website pages. She has also rewritten and written from scratch a selection of leaflets giving audiology advice to parents and children. As a result, we now feel that our service is ‘on the map’ and that our patient information is clear, up to date and informative.”

Celia said, “I am very happy and honoured to have received the ‘Strive for Better’ award. The leaflets I designed are part of our ongoing and significant service development as we work towards providing our families in B&NES and Wiltshire with a gold standard service for the management of childhood hearing loss.”

More than 100 colleagues and their guests attended the award ceremony at the Coombe Abbey Hotel, Coventry, after being selected from hundreds of nominations from both colleagues and members of the public.

Stuart Rennison-Price, Chief Operating Officer at Virgin Care, judged the nominations. He said, “It was a very enjoyable but difficult task judging the nominations. Every single one demonstrated the amazing work all of our colleagues do every day.

 “I am extremely proud to recognise colleagues from across the organisation for going above and beyond to make a genuine difference to people’s lives. It is very important that we celebrate their achievements.”

 This year colleagues were also nominated for Long Service Awards.

Long Service Awards went to six colleagues in B&NES Community Health and Care Services.

 Viv Crouch, School Nurse, started her nurse training in 1960 and qualified as a State Registered Nurse. Her nomination said, “Viv started working as a school nurse in the 1980s and is still in post today. She is an inspiration to both her colleagues and the young people she has worked with. She received an MBE for her part in reducing teenage pregnancy and has been an advisor to the government and various professional bodies regarding teenage pregnancy, sex and relationships education. Viv is a fantastic communicator and has been an advocate for our service on radio and other media.”

Denise Meyers, Infection Prevention Nurse Specialist, has worked in the NHS and now Virgin Care for 46 years. Her nomination said, “Due to Denise’s enthusiasm for her role, her passion for good quality safe service user care, her style of delivering the infection prevention message and her easy going nature she enhances the co-operation of colleagues in all service areas. Her contribution to educating colleagues, maintaining standards and providing advice together with an innate passion and enthusiasm for her job, her boundless energy and desire to help has improved safety for many service users.”

 Sue March, a Support Worker, in the Learning Disability Supported Living Service, has 34 years’ service. Her nomination said,Sue is coming up to 70 and still going strong. She is well loved by her colleagues and the service users she supports. She is kind, compassionate, reliable and hard working. She goes above and beyond regularly, she will cover shifts at short notice, she will stay on over her shift to support service users and she always has their welfare at heart.”

 Robert Holmes, Receptionist. His nomination said, “I would like to nominate my telephonist Robert Holmes for an award as he has completed 41 years’ service with St Martins Hospital doing the same job. He has seen many changes and lots of different switchboard systems and lots of different staff come and go.”

 Phyllis Horler, a Support Worker in the Learning Disability Supported Living Service, has 33 years’ service. Her nomination said, “Phyllis is well like by her colleagues and more importantly the service users she supports. She goes above and beyond to support the service users, which she does in a patient, calm and friendly manner. Also, which is very important in this line of work, she has a great sense of humour!”

Valerie O’Connor, a Support Worker in the Learning Disability Supported Living Service, has 30 years’ service.

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