|Adult community services in West Lancashire are outstanding at responding to people’s needs, says the Care Quality Commission.|
|The CQC has given an overall ‘good’ rating to the services, which are run by Virgin Care in partnership with NHS West Lancashire Clinical Commissioning Group.|
Michelle Lee, Managing Director of Virgin Care in Lancashire, said: “At Virgin Care we are proud to change people’s lives by transforming health and care, and this is the perfect testament to the work that has been carried out over the past four years to make such a positive difference to the West Lancashire community.
“Our teams work incredibly hard to provide high quality care to people in West Lancashire and their commitment has never wavered throughout the COVID-19 pandemic, where they have demonstrated such professionalism and resilience. I am thrilled that our inspirational health professionals have received this well-deserved recognition.”
The report gave ‘good’ ratings for being safe, effective, caring and well led, and an ‘outstanding’ rating for being responsive.
The services were applauded for working closely with partners in the West Lancashire Integrated Care Partnership, including using a population management tool to identify patients at high risk of missing out on care. Inspectors highlighted projects that have helped change people’s lives, including the pulmonary rehabilitation programme that is delivered in the community where there are a high number of patients with respiratory conditions. They recognised the ‘innovative’ approaches taken to providing pathways of care, involving other service providers, particularly for people with multiple and complex needs. The report also highlighted the good links that have been made with local voluntary, charity and faith sectors in the area.
In addition, the services were recognised for their response to the COVID-19 pandemic, which included the steps taken to increase capacity through seconding staff from other Virgin Care services and working in collaboration with system partners to enhance the discharge planning service.
Inspectors praised the way that services are tailored to make sure that people’s individual needs are met and recognised how staff treat patients with compassion and kindness, provide emotional support, and respect their privacy and dignity. They reported that the service engages well with patients and the community and that all staff are committed to improving services continually.
This is the first time that the services have been inspected by the CQC since Virgin Care began managing them back in 2017. 100% of rated Virgin Care services nationally are rated ‘good’ or ‘outstanding.’
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