Virgin Care has described its achievements made over 2019/20 across Lancashire, following publication of the services’ Quality Accounts.
The Quality Accounts detail the quality of services provided by Virgin Care and inform service users, families, carers, staff and the public about the standard of care they can expect from services, how it measures the quality of services and plans for further improving the quality of care provided.
Virgin Care runs urgent care and adult community services in West Lancashire, on behalf of NHS West Lancashire Clinical Commissioning Group, and Lancashire Healthy Young People and Families Service (LHYPFS) – which comprises health visiting and school nursing across the county – on behalf of Lancashire County Council.
Some of the achievements in 2019/20 included:
- Achieving ‘good’ CQC ratings for both West Lancashire Urgent Treatment Centre and Skelmersdale Walk In Centre
- The development of our Care Co-ordination Hub in West Lancashire
- Delivering a Senior Nurse Development Programme in West Lancashire and supporting staff in gaining their Specialist Practitioner Qualifications
- Developing a Single Point of Access phone number and e-mail to make LHYPFS staff easily accessible to patients and referrers
- Introducing mobile working for LHYPFS staff so they can work more flexibly.
- Creating a dedicated Looked After Children Team for Lancashire.
Michelle Lee, Managing Director for Virgin Care in Lancashire, said: “I am extremely proud of what my colleagues delivered in the 12 months to March 2020 and the way everyone has worked tirelessly to bring about transformation and improvement.
“The Quality Accounts detail much of the work achieved and goes up until the end of the financial year in March 2020. Of course, this is the period that takes us up to the start of the global COVID-19 pandemic and the UK national lockdown on March 23. The way everyone across the service adapted so quickly to ensure they were able to work in partnership with the local NHS to help provide the response in this difficult time was inspiring and remarkable. I would like to thank all of them for the hugely important work they have done and continue to do.”
The full Quality Accounts for 2019/20 can be found on Virgin Care’s website and includes more achievements in further detail, including progress against local quality priorities, Friends and Family Test scores and priorities going forward in 2020/21:
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