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Two male physiotherapists sit on a table discussing patient notes

Health and care achievements across Virgin Care celebrated

Virgin Care has published its achievements made over 2017/18 across all its community services the organisation runs on behalf of the NHS and local councils, following publication of its Quality Account.

The Quality Account details the quality of services provided by Virgin Care and informs patients, staff and the public about the standard of care they can expect from the service, how it measures the quality of services and plans for further improving the quality of care provided.

Across Virgin Care’s services achievements include:

  • The Livingstone, Sheppey, Gravesham and Sittingbourne inpatient units introduced movement monitors into the wards to assist with the prevention of patient falls. These monitors assist with alerting ward staff if a patient stands and potentially are at risk of falling which could lead to harm of the patient.
  • Bath and North East Somerset Health and Care Service introduced the new ‘3Conversations’ model of social care. The project brings together social care workers and experts from across the county to help identify potential changes and improvements to adult social care services by sharing experiences, case studies and data.
  • People in East Staffordshire who have been referred to Virgin Care’s Nutrition Support Service due to malnutrition, are now being offered the opportunity to have a food preparation demonstration in the comfort of their own home. The aim of this new initiative is to help people take back some control of their own wellbeing and enjoy the experience of eating once more.
  • In West Lancashire, cardiac specialist nurses organised direct admissions to tertiary centres in order to bypass secondary care A&E and short transfers of care for people who have had a stay in hospital over the past year – thus saving resources in A&E tariff, North West Ambulance Service crews and admission charges.
  • As promised in the Virgin Care bid for Wiltshire Children’s Community Services, one electronic record has been introduced across all services. Each child within the service now has one health care record which is used by all colleagues caring for them. In the future this will also be shared with, GPs and other healthcare providers.
  • John’s campaign was introduced in two Community Hospitals in Surrey. John’s campaign enables carers of patients with dementia to stay with them at all times. A Carer’s Passport was implemented to facilitate this along with a carers badge. Feedback from a carer on Runfold Ward at Farnham Hospital said she found it invaluable.
  • The development of Positive Behavioural Support training by the Learning Disability team in Devon has enabled an integrated and positive approach to behaviours that are seen as complex and challenging. The consistent support provided has raised awareness and understanding and fostered a strong relationship with our children’s homes.
  • In the first year of operating, all staff working in Essex Child and Family Wellbeing Service were able to use a single electronic patient information recording system (SystmOne). Before this point there were 10 different provider organisations with a mixture of electronic and paper recording systems, which meant families often needed to tell their story more than once.

Stuart Rennison-Price, People and Service Director at Virgin Care, said: “We’ve delivered so much over the last 12 months and staff have reported a great deal of pride in what has been achieved.

“Much of this, which is reported on in the Quality Account, is a result of our dedicated colleagues and how we’ve worked together with different providers to deliver improved services which work well together.”

The full Quality Account for 2017/18 can be found on Virgin Care’s website and includes more achievements in further detail, including progress against local quality priorities, Friends and Family Test scores and priorities going forward in 2018/19:

Virgin Care
Virgin Care
Virgin Care
Virgin Care

Patients visiting our West Lancashire Urgent Treatment Centre can be assured that they are receiving quality care in a timely manner from highly skilled health professionals.

Virgin Care
Virgin Care

A volunteer dubbed a ‘ray of sunshine’ has received a prestigious March Trust Award for her passion and commitment  supporting families and children in Essex.

Virgin Care
Virgin Care

Students from West Lancashire College are learning more about careers in healthcare thanks to local our adult community services teams.

Virgin Care
Virgin Care

Thousands of patients from three GP surgeries in Bath and North East Somerset are now benefiting from a pilot scheme giving rapid access to an ‘in-house’ specialist physiotherapist provided by us.