Surrey Heath District Nursing team has been recognised for its commitment to completing an all-important colleague survey.
The team received the ‘Have your Say Team of the Year’ honour at Virgin Care’s Feel the Difference Awards for colleagues who have delivered great care and improved the experience of service users – ensuring that they all ‘feel the difference’.
‘Have Your Say’ is Virgin Care’s colleague survey. The winning team achieved an engagement score of 95% (which measures the percentage of colleagues who agree to positive statements about working for Virgin Care) and a response rate of 86%.
People Director, Samantha Kane, explains, “The tremendously high engagement score of 95% for this team demonstrates that our Surrey Heath District Nursing colleagues are high performing and are passionate about their work, committed to the service they provide and are motivated to go above and beyond. Our Surrey team is really leading the way and demonstrating best practice and the outcome is a huge credit to each team member and their local leadership. It is also sector leading – most organisations across the health sector would be aspiring to reach 70% and often struggle to hit that – which is why we are even more proud of our team! They really are leading the way and we know that our patients feel the difference as a result of our amazing colleagues!”
Theresa Eckley, Clinical Lead for community nursing in Surrey Heath said, “Surrey Heath colleagues feel valued as there are opportunities open to them such as developing as specialists. Many are promoted internally due to the investment in our own talent and nurturing that talent, with the added bonus of training to really develop people to their full.”
More than 100 colleagues and their guests attended the award ceremony at the Coombe Abbey Hotel, Coventry, after being selected from hundreds of nominations from both colleagues and members of the public.
Stuart Rennison-Price, Chief Operating Officer at Virgin Care, judged the nominations and presented awards at the ceremony.
He said, “It was a very enjoyable but difficult task judging the nominations. Every single one demonstrated the amazing work all of our colleagues do every day.
“I am extremely proud to recognise colleagues from across the organisation for going above and beyond to make a genuine difference to people’s lives. It is very important that we celebrate their achievements.”
Patients in Skelmersdale with conditions such as asthma and Chronic Obstructive Pulmonary Disease (COPD) are benefiting from a local group run by respiratory nurses.
Our Single Point of Access means parents’ and carers’ calls are handled quicker and it’s now easier than ever to get advice
A specialist service designed to make it easier to contact and seek advice directly from us in Wiltshire has seen caller waiting times fall by more than a half in just 12 months.
Our successful Rapid Response Service has expanded to include a new team covering emergency therapy support for patients throughout Dartford, Gravesham, Swanley and Swale.
The MP for Witham, Priti Patel, has been visiting the Silver End Surgery for a tour and discussion of the latest Care Quality Commission (CQC) inspection in April, which has indicated improvements have been made and given the practice an overall rating of ‘good’.