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Improvements to Skelmersdale Walk-in Centre

Immediate action has been taken by Virgin Care to fulfil recommendations made by the Care Quality Commission (CQC) following an unannounced inspection at Skelmersdale Walk-in Centre, based at Concourse Shopping Centre.

The CQC has recently published a report in which it criticised Skelmersdale Walk-in Centre’s arrangements for assessing and treating children.

Virgin Care’s Elaine Wilson, head of urgent care, responded to the criticism saying, “We are disappointed with the CQC’s overall rating particularly since we had already identified the issue they raised and introduced an enhanced training package for staff.

“However, we welcome the CQC’s feedback and have taken immediate action to meet the CQC’s requirements including bringing in appropriate additional cover until our training programme is completed. We have also enhancedour resuscitation training and shared our rotas and training plans with the CQC who have indicated their assurance.

“We were pleased that the CQC found our services to be caring and responsive which is testament to the hard work of our team. We will continue to work hard to improve our overall rating to good and in time outstanding.”

NHS West Lancashire Clinical Commissioning Group (CCG) said: “Skelmersdale walk-in centre is a valued service, both by the local GPs and commissioners here, and the wider community. We have been impressed with how the staff at the centre have quickly responded to the issues raised in the CQC report and effectively introduced appropriate solutions which we believe with ensure an improved rating from the inspectors in future.

“Local residents can remain assured that quality care will continue to be delivered from the walk-in centre while we resolve actions from the inspection. Thank you to the caring and diligent staff who continue to look after local patients”.

Virgin Care provides 21 primary care services across England, the vast majority of which are rated ‘good’ or ‘outstanding.

Virgin Care has made various improvements at the Skelmersdale Walk-in Centre since taking over management from South Ormskirk Hospital Trust in May 2017.

These improvements include increased opening hours from 8am to 8pm seven days a week, the introduction of cross-site working to enhance skills, investment in new staff and training for existing staff, bringing in paramedics to enhance on site skill mix and the implementation of a shared governance structure.

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