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New Adult Community Service contract goes live in Surrey

New Adult Community Service contract goes live New-look adult community health services have come into effect from the start of April for the people of North East Hampshire and Farnham and Surrey Heath.

Better, joined-up care closer to home, is the aim of a new ground-breaking partnership of NHS acute trust and private provider chosen to support the area’s 321,000 residents.

Under the contract, nursing, specialist practitioners, therapies, podiatry, speech and language services, rehabilitation, intermediate care and community hospital beds will be linked much closer with primary care (GP) services and organised around local communities.

The new services were procured together by NHS North East Hampshire and Farnham and NHS Surrey Heath Clinical Commissioning Groups, and will be provided by Frimley Health NHS Foundation Trust and ourselves at Virgin Care.

The arrangements demonstrate the determination of health service commissioners and providers to work together to provide a truly joined-up service for local people.

Under the five-year, £85m contract, links between community services and acute hospital services will also be strengthened, meaning residents will be able to benefit from hospital consultant expertise without needing to be admitted to an acute hospital. Frimley Health NHS Foundation Trust will continue to provide inpatient services from Fleet Community Hospital, with additional wards at Farnham Hospital.

The Trust and ourselves at Virgin Care will provide integrated community services and specialist practitioner services across both North East Hampshire and Farnham and Surrey Heath areas.

The unique partnership, which starts on 1 April, will support the work of the wider Frimley Health and Care Integrated Care System, delivering seamless care that is centred on individual people and their needs. In doing so it will also strengthen links with social care, voluntary sector, mental health and general practices as part of Primary Care Networks and existing local GP Federations.

If any of the services are affected during the current and ongoing Coronavirus outbreak members of the public using them will be notified.

Nicola Airey, commissioning lead for the procurement process, said: “We’re really excited to be launching this new joined up contract and look forward to continuing to strengthen and build the services provided.

“The current circumstances with the national lockdown and people in isolation pose a number of problems for health and care services, but they also highlight the importance of having community services that bring more of the expertise together around the individual.

“By working together with our many health and care partners in our local communities we can deliver a better service for all of our residents, and make a particular difference during this time.”

Nicky Seargent, Frimley Health NHS Foundation Trust’s Associate Director of Community Services, said: “Our experiences in just the last few weeks have shown how much can be achieved through integration and collaboration between providers and professionals. This new contract will cement these relationships and enable even greater opportunities for the benefit of local people.

“We are looking forward to continued working with our partners across social care, mental health and primary care and most importantly with our patients and local residents to improve their experiences and outcomes.”

Sarah Wardle, Virgin Care’s Managing Director for Surrey, added: “We are very excited to be able to work with partners to deliver this new contract.

“It will allow us all to work much more closely together, which is crucially important for health and social care and will ensure local people get even more effective services that work for them by providing a much more integrated approach.

“Clearly, this is something that is vital during the outbreak of Covid-19, but it will also enable much more proactive and responsive services for the community.”

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