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New Compassionate Community telephone hub to help vulnerable residents in Bath and North East Somerset

The most vulnerable people in Bath and North East Somerset will be able to telephone for advice on a range of critical support during the Coronavirus (Covid-19) pandemic when a new community hub launches next week.

The line will be open from Monday to Friday from 9am to 5pm initially with the aim of expanding it to seven days a week from 8am to 8pm as the service develops.

The telephone number is 0300 2470050. Please note the lines will not be open until Monday March 30 and please understand we may experience high call volumes and ask you to bear with us during this time.

The Compassionate Community telephone hub will see teams from partners including ourselves at Virgin Care, Bath & North East Somerset Council and the NHS come together to work with 3SG, who are co-ordinating the efforts of third sector groups and volunteers to help people who are most in need with food, mental health, wellbeing and welfare.

The hub’s telephone line opens on 30 March and will be able to link people in need with organisations or community volunteers who can help as well as providing self-help guidance.

Its first key priority is to provide help for people with serious health conditions who need to follow the Government’s “shielding” advice to spend 12 weeks at home. It will also provide help to vulnerable people with no access to local social support networks.

Vulnerable people with concerns over food supply, welfare or wellbeing should seek help from the hub but organisers are urging those residents who are able to safely get support from family and friends or to order their food or medication on-line, to continue to do so. It means staff operating the phone line can prioritise those who need the most help and get to calls as quickly as possible.

 

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