North Kent Adult Community Services’ Care Coordination Centre colleagues have won an award for their team work and customer care.
They received the ‘Team’ honour at Virgin Care’s Feel the Difference Awards for colleagues who have delivered great care and improved the experience of service users – ensuring that they all ‘feel the difference’.
The Care Coordination Centre team was nominated for its achievement in developing a single point of access for people across Dartford, Gravesham, Swanley and Swale to contact the community services.
They were also nominated for their ‘amazing customer care and fabulous team spirit’. The nomination said, “I heard lovely interactions with patients and felt very proud that this team is the front door to our services.”
Justine Myton, Operational Lead for the Care Coordination Centre, said, “This is an enormous honour and I’m delighted for my team who have worked incredibly hard to implement the many changes within the service and support one another to make our service users ‘feel the difference’.”
More than 100 colleagues and their guests attended the award ceremony at the Coombe Abbey Hotel, Coventry, after being selected from hundreds of nominations from both colleagues and members of the public.
Stuart Rennison-Price, Chief Operating Officer at Virgin Care, judged the nominations and presented the awards at the ceremony.
He said, “It was a very enjoyable but difficult task judging the nominations. Every single one demonstrated the amazing work all of our colleagues do every day.
“I am extremely proud to recognise colleagues from across the organisation for going above and beyond to make a genuine difference to people’s lives. It is very important that we celebrate their achievements.”
Dr Sarah MacDermott, Chair of NHS Dartford, Gravesham and Swanley Clinical Commissioning Group and Dr Fiona Armstrong, Chair of NHS Swale Clinical Commissioning Group, said, “We would like to congratulate our colleagues from Virgin Care on their recent success and thank them for their continuous hard work to improve health care services for patients in Dartford, Gravesham, Swanley and Swale.”
This year colleagues were also nominated for Long Service Awards.
Long Service Awards went to three colleagues in North Kent Adult Community Services.
Jennifer Hughes, a Domestic Assistant, has worked for the NHS and now Virgin Care for 21 years in hotel services at Sheppey Community Hospital. Her nomination said, “She also shows heartfelt service when interacting with patients on the ward and makes sure she understands their needs.”
Beth Davis, a Domestic Assistant has worked for the NHS and now Virgin Care for 19 years in hotel services at Sittingbourne Memorial Hospital. Her nomination said, “As part of the team she makes sure that excellent cleanliness standards are maintained in the areas where she works.”
Linda Deacon, Podiatry Assistant, has worked in the NHS for 40 years across mental health services and now in Virgin Care’s Podiatry community services Her nomination said, “Linda retired in May last year but returned to work within 48 hours. She is an essential member of the team and she always runs on time in clinic and listens and remembers the detail in the history patients tell her.”
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