Purfleet Care Centre is pleased to announce that it has achieved an overall rating of ‘good’ from the Care Quality Commission (CQC) after its most recent inspection in July.
The inspection report, published on 18 September, said the CQC found the practice, which is run by Virgin Care, ‘safe, ‘effective’, ‘caring’ and ‘well-led’ and rated these measures as ‘good’.
The CQC found that staff ‘involved and treated patients with compassion, kindness, dignity and respect’.
The report outlined that the surgery had ‘clear governance arrangements and staff understood their roles and responsibilities’. There was an ‘effective system for receiving and actioning patient safety and medicine alerts’ and there were ‘clear systems to manage risk’
Data from the national GP patient survey published in July 2018 showed there had been an increase in patient’s satisfaction with the care they had received.
The CQC did find that the surgery required improvement to its responsiveness to patients’ needs and said it should improve patient satisfaction in relation to appointments and contacting the surgery by telephone.
Kate Adams, Service Manager at Purfleet Care Centre, said: “We are so proud of our team here at Purfleet. All the staff have worked incredibly hard to improve the quality of the service we deliver to the local community and this new rating is a reflection of that.
“We continue to make improvements and have created more ‘on the day’ and emergency appointments, introduced online booking for patients and installed a new telephone system which makes the practice easier to access.”
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