Each month Virgin Care makes one change in every single service it runs as a direct result of feedback from the people who use the services. From little changes like moving chairs around to big ones – such as offering additional appointments or helping a patient with a specific request – it’s part of how Virgin Care makes sure that everyone feels the difference.
The scheme means that each year, more than 1,000 changes get made directly because someone who used one of our services asked us to.
We’ve picked some of our favourite changes over the last month (April) from across all of our service:
- In Devon’s Occupational Therapy Service, parents and young people said they’d like additional interventions to support organisational planning and skills for their children transitioning into secondary school. So we set up a new intervention group for them, which ran during the Easter school holidays.
- A service user in East Staffordshire with dysphasia said they wanted to be able to communicate to our district nurses visiting so that she was fully understood by the nurse. To do so, we made a communication board so that the service user was able to confirm that she fully understood our nurses, which ensure she was fully informed and had full capacity.
- Teachers at a primary school in Bath and North East Somerset said they were concerned about the number of children saying they were feeling worried, so our school nursing service delivered a numbers of sessions to both parents and children about emotional health and wellbeing to support them.
- People using our Luton MSK service asked us for more choices in hospitals in which we can refer to, so we did just that and increased the available options of hospital’s which accept our referrals to include a larger and more diverse area.
- A service user said that she’d like help in purchasing some equipment to be able to manage her therapy and care herself at home after a fall but does not have Internet access and asked us what equipment was available and where she could it from. Our falls service in North Kent, helped by providing catalogues to ensure she knew what was available and helped her purchase equipment to use at home.
Specialist health visitor Marian Judd is used to giving mums and dads advice on breast feeding face to face.
Lancashire Healthy Young People and Families Service is set to offer virtual group sessions for the families it supports.
Skelmersdale Walk-In Centre has been recognised for going above and beyond to help patients get the care they need in its latest Care Quality Commission (CQC) inspection.
United Nations organisation UNICEF, which runs the Baby Friendly Initiative, has awarded gold standard to our Lancashire Healthy Young People and Families Service.