We provide community health and social care services on behalf of Bath and North East Somerset Council and NHS Bath and North East Somerset Clinical Commissioning Group.
Back in 2016, we were commissioned by the Council and NHS in Bath and North East Somerset to run their new, joined-up community health and care service. With a three year transformation plan based around technology, we’re making it easier to access services which help you stay well and take control of your own health.
Your care, your way
We've been commissioned to join-up services so that they work more closely together and to empower local people to be able to take control of their health - to get well, and stay well.
We'll do it by investing in technology to put all of the information from health and care services - whether they're run by us or someone else - into a single system. With access to all the information, clinicians can make informed decisions and treat people as people, rather than conditions.
And through our Citizen Portal, local people can take control of their own health with access to their own records through a secure website and app.
Feel the difference
People in Banes are feeling the difference thanks to our £100,000 pot of money to help make improvements to people’s lives. We’ve funded a choir to help people who have had a stroke to build and practice their communication skills, an electronic lobby sign to help people find their way around St Martin’s Community Hospital for outpatient appointments and a ‘meet and greet’ event for Shared Lives Carers.
A falls ‘rapid response’ service has helped more than 600 people to avoid unnecessary hospital admissions as well as seeing improved outcomes. Virgin Care helps patients to stay at home with additional support and help and advice from experts to avoid future falls. The service is a partnership with our commissioners Bath and North East Somerset CCG, the Royal United Hospitals Bath and South Western Ambulance Service.
We’ve launched the Citizens’ Panel – a virtual panel of local people who want to help transform health projects in their area. The panel has been involved in providing feedback about services, helping to produce leaflets and documentation as well as meeting in person to make suggestions about future work.
Community services are health and care services that are delivered in a person’s home or in a nearby local care setting. It’s a very big part of what your local NHS and Council does and it includes:
- Working with new mums to ensure their child gets the best start in life, including dedicated health visitors
- Helping children develop to their full potential in their early years, with speech and language therapy
- Helping people manage their own care and support needs with personal budgets and direct payments
- Giving specialist care for specific health conditions, such as diabetes nurses
- Helping people to avoid unnecessary hospital stays with district nurses
- Supporting people to live independently for as long as possible with the falls prevention team
- Prolonging independence with voluntary, community and housing-related support through the independent living service
- Helping people to readjust to daily life following a change in their health or a stay in hospital, such as physiotherapists or reablement services
- Giving people the best quality of life at the end of their life through the work of palliative care nurses
Employing more than 1,300 colleagues in more than 20 professions
Working across Bath and North East Somerset, our team in Bath and North East Somerset is made up of much more than doctors and nurses – with teams working together to provide the help and support local people need to get well, and stay well – and live healthily, happily and independently. It’s what local people said they wanted from their health and care services – and we’re delivering.
Providing services for almost 200,000 people
Combined we run over 58 services across Bath and North East Somerset.
What we’ve delivered so far…
Virgin Care has launched a new support group – funded by its Feel the Difference Fund – for people from Bath and North East Somerset who have communication issues after a stroke.
Jacqui manages seven large teams of health visitors across the county and has recently transformed the way colleagues work with the implementation of mobile working
What we’re doing elsewhere
We ensure that young people and families have all the support and professional advice they need to help live healthy lifestyles.
We co-ordinate adult community health services across East Staffordshire as part of the ‘Improving Lives’ programme.
We ensure that families have free and easy access to local health services in the community; whether in a local clinic, play area or in a family’s home.
We provide similar services across the country, where we’ve invested significantly in bringing services together and improving the experience for the people who use our services.