Virgin Care provides Adult Community Services and Urgent Care Services in West Lancashire, covering Ormskirk, Skelmersdale, Burscough, Rufford and Tarleton. We provide a wide range of services outside of hospital, in the community and in people’s homes.
We began our work to transform these services in May 2017. Over the coming months, we’ll review and improve the skill mix in our Urgent Care Centres, delivering training for colleagues to improve their skills and step up into new roles, while working more closely with the Community Services we deliver.
We’ll also join up hospital and community care to help us identify patients at high risk of being admitted to hospital, prioritising their access to community services and supporting people to stay at home, live independently and avoiding unnecessary admissions to hospital.
What we're best at
Across our community services, we’ll introduce new technology making it simpler to access the services we run and creating a single electronic patient record. We’ll introduce a single point of access and then begin work to introduce ‘care co-ordination’.
We’ll also continue to make sure our teams spend their time doing what they’re best at: seeing patients, not driving to offices and sitting behind computers as we implement mobile working providing secure access to information on the road and allowing our team to update patients’ notes without a trip to base.
Single Point Access
Design and deliver a single point of access with our colleagues and local people to introduce a single phone number, one email address and point of contact for referrals.
Mobile working platform
Introduce our tried and tested mobile working platform so that our community nursing teams can spend more time with our patients. We’re starting in Tarleton and Burscough, as we work with teams to develop a solution that works for them before embarking on a wider roll out.
We’ll involve members of the public in solving problems we face, ask them for ideas to improve our services and share developments with members, through our Citizens’ Panel
Some of our services include:
- Blood Collection
- Community Cardiac Team
- Community Emergency Response
- Community Matrons
A new care hub at Bickerstaffe House (on the grounds of Ormskirk Hospital) has opened for Virgin Care’s adult community services in West Lancashre – supporting a more joined up and collaborative approach to the delivery of care for patients.
Carmen has been with Virgin Care since the company began its partnership with the NHS in the area in May 2017, stepping up from nurse practitioner to clinical lead nurse a little over 12 months ago. She works across the Skelmersdale and Ormskirk sites, splitting her time between clinical practice and managerial work.
A 74-year-old Skelmersdale man is among a number of people with respiratory problems being supported to regain their self-confidence and independence on a new exercise programme launched in West Lancashire.
We oversee some community health and social care services in Bath and North East Somerset.
East Staffordshire Improving Lives: from 1 April 2020, this service is transferring to a new provider.
We co-ordinate adult community health services across East Staffordshire as part of the ‘Improving Lives’ programme.
We ensure that families have free and easy access to local health services in the community; whether in a local clinic, play area or in a family’s home.
We provide similar services across the country, where we’ve invested significantly in bringing services together and improving the experience for the people who use our services.